Returns Policy

There is no statutory right to return or cancel an order once placed under the Financial Services (Distance Marketing) Regulations 2004. The goods we supply are dependent on fluctuations in financial markets.

You can however request that we terminate an order you have placed in some circumstances – this is referred to in the terms and conditions as a request to use our termination service .

If you do choose to terminate an order prior to despatch/collection you will be charged for any fall in the underlying metal price for the goods from when the order was placed to when it was terminated, along with a termination fee.

In line with our cancellation and returns policy, there is no statutory right to exchange an item once an order has been placed.

Please refer to clauses 12-16 of the Terms & Conditions for further detail on this topic.