These terms and conditions apply as part of your contract with us when you buy any goods with The Oxford Mint Limited or use any of our services. They apply whether you use our services via our website at www.oxfordmint.com, our helpline or in person. All other terms and condition are excluded – see clause 20, below.

SECTION A – APPLIES TO ALL CONTRACTS

Your attention is particularly drawn to what is said in the clauses marked ‘*’ in this Section A.

1. WORDS WITH A SPECIAL MEANING In these terms and conditions when words and phrases are shown in bold italics they have a special meaning. The terms “we”, “us”, and “our”, and “you” and “your”, and “including” (and similar) also have a special meaning.
2. PARTIES The customer under the contract is you. The supplier under the contract is The Oxford Mint Limited. We are a company limited by shares, registered in England with number 13113850 and VAT number 428 3971 68.
3. SUBCONTRACTORS We may at any time subcontract any part, or all of our business or services. We may also at any time change our subcontractors, including those who directly provide any services to you (such as carriers who make deliveries).

4. CONTRACT BETWEEN YOU AND US An order made by you Each order that you make constitutes an offer by you to buy from us the goods and/or services stated in the order, subject to these terms and conditions. Information published on our website, and correspondence from us by phone, email or otherwise do not constitute an offer or give rise to any contract.

Formation of the contract The contract is formed between you and us at the moment you place your order or make your offer via our website, our helpline or in person subject to these terms and conditions.
Preconditions We will not be bound to meet our obligations under the contract until the preconditions have been met by you, and we agree to accept your order or offer. The preconditions are:

1. We have received ID from you when requested and your ID is verifiable and verified by us.
2. We have received payment from you for your order.
3. No default or problem has arisen.

This clause 4 applies to all orders.

Note: Acceptance of your order will be deemed to have occurred when your items are despatched for delivery or collected.

5. DURATION OF CONTRACT The contractunder which you buy item(s)starts on the commencement date and lasts until the time and date when we complete the last outstanding transaction or service in your order or offer.

   6. INVESTMENT ADVICE We are not authorised by the Financial Conduct Authority and cannot give advice comparing precious metals with regulated investments. We also cannot provide advice on any potential tax implications of you entering into the contract with us. It is a condition of the contract that if you need investment or tax advice in relation to goods or metal, you must rely on your own financial, tax and/ or accounting advisers.

Statements we make about the tax status of the goods we supply are based on our understanding of UK tax. We cannot be held liable if tax rules change in the future. It is a condition of the contract that if you need tax advice you seek advice from a tax and/ or accounting advisers.

*7. HOW LONG YOU CAN RELY ON INFORMATION We aim to publish complete and accurate information on our website about the goods, our services. The information on our website and in your order may sometimes not be complete or accurate. We may correct or change any information for goods requested in your order at any time before we accept your order. If we need to make corrections or changes we will tell you so you can decide whether to withdraw your order, or confirm it.

8. PRICES Unless we make a change under clause 7, above, the price under the contract is the price for the goods and services as stated in the order. Costs or charges which you incur due to a default or problem are also payable as part of the price of your order.

9. OUR SUPPLIES The goodsand/or serviceswe must provide under the contract are the transaction and services as described in our acceptance of the order, or the transaction as described in our acceptance of the order. The menu of goods and services you can choose from is as stated on our website as being available for order, or as otherwise agreed with us in writing.

Your choice of transaction will determine which provisions of these terms and conditions apply under the contract. Section A applies to all contracts. Each of the other Sections applies to the particular transaction or service requested in the offer or order, and applies to the contract in addition to Section A.

*10. LIABILITY AND INSURANCE *Our unlimited liabilities Our liabilities are unlimited for: (1) death or personal injury caused by negligence of us, our employees or subcontractors acting under their agreement with us to help us perform our services for you, and (2) fraud or fraudulent misrepresentation by us, and (3) breach of your statutory rights.

*Our liabilities that are excluded or limited Our liabilities are excluded and limited as stated in the Section of these terms and conditions that applies to the service which gives rise to the liability.

Note: Except for our liabilities which are stated above as being unlimited, under no circumstances whatsoever will we be liable to you for any loss of profit, or any indirect or consequential loss or damage arising under or in connection with the contract or any transaction.

Any other liabilities of ours not referred to above, or not excluded or limited as above, are limited to the amount of our relevant insurance cover if we have relevant insurance in place or if we have no insurance cover in place to the price stated in the accepted order for the relevant transaction. If a price is not ascertainable, these liabilities are limited to £100.

*Our insurance We will not take out insurance specifically to cover risks under the contract unless we have agreed this with you, and our charges for arranging and maintaining such insurance, in writing. We may choose to use insurance to cover risks to our business as a whole, including all our contracts and all our customers but are not obliged to take out or maintain insurance. If we agree to meet liabilities (or we are ordered to meet them) and we have alternative ways of funding the liabilities, we can choose whether or not to draw on our insurance.

11. OUR FACILITIES We normally operate via our website. There are times are website might not be available and we do not guarantee the availability of the facilities, or that they will continue to be available in their current form, or at all.

Your use of our website and helpline is subject to our Acceptable Use Policy. If you use our website in a way that breaches our policy in any way, we may exercise any of our remedies under clause 16 in relation to your use of the website.

You must not use any of our intellectual property without permission, except that you may make incidental use resulting from you using (for personal purposes only) our website or helpline in accordance with our policy or corresponding with us.

Our policies are subject to change. The latest version is always available on our website. The contract applies to the policies as they stand at the date and time when you use the facilities.

12. RISK NOTICE We sell goods and buy metal, based on the global metal market’s prices, which are outside our control, and change frequently. The historical performance of our price, or the global metal market’s prices of goods and metal is not a reliable indicator of future prices.

13. CANCELLATION RIGHTS You have no statutory right to cancel the contract if you change your mind. This is because the prices of the goods and metal are subject to fluctuation: see the Risk Notice in clause 12, above.

Note: You can however choose to terminate your order at any time prior to delivery or collection of your item(s) under clause 14. This will incur additional charges including but not limited to, a termination fee and a fee based on any adverse movement in the underlying commodity price of your item(s).

14. TERMINATION AND CHANGES Change or withdrawal by you of your order Once you have submitted your order you cannot change or withdraw the order unless we make any change under clause 7, above, and we ask you to confirm or withdraw your changed order.

Termination of contract by you You can terminate a particular transaction at any time and this will be treated as an order for our termination service, for which you will incur a fee. We will confirm to you in writing or verbally if and when we have accepted your order for termination. See clause 15, and the Sections of these terms and conditions that apply to the services you wish to terminate, for details of the process and any costs and charges that apply. Apart from that, you may not terminate the contract or any part of it except by giving us written notice after a material breach by us has occurred, or as permitted (if at all) by the Section of these terms and conditions that applies to the transaction or service.

Note: If you wish to terminate due to a material breach by us, for the termination to be valid you must show us evidence of the breach if we ask (and if it is reasonable in all the circumstances for us to ask).

*Termination of contract by us Before we terminate the contract we will always consider whether any default or problem could be remedied. If it can, we will try to contact you and work with you to try and remedy the breach. However, when a default or problem in our view cannot be remedied, or it is not remedied within reasonable time after we try to contact you about it, or as a result of uncontrollable factors as set out in clause 20, we reserve the right to terminate. In this case we may terminate the contract or a particular transaction by giving you written notice, or as permitted (if at all) by a Section that applies. We can also terminate (or treat as being terminated) the contract or a particular transaction, if we are released from our obligations under the contract or in relation to the particular transaction.

If there is any difference between the details we hold for you from an earlier or completed order and the details you supply for a new order, we may require you to provide full and fresh ID for us to verify in full as part of the preconditions of the new contract.

*15. CONSEQUENCES OF TERMINATION OR REMEDIES If you or we terminate the contract or any part of it, either by valid notice or mutual agreement, all of the following consequences will apply to the contract or the part of it that is terminated:

1. You will be liable for any adverse movement in the underlying metal price based on the difference in the global market spot price from when your order was placed and when the termination is accepted by us, multiplied by the precious metal content of your item(s).
2. A termination fee will be incurred.
3. You may have to provide payment for additional services such as delivery of goods to you. 
4. All sums payable to us in respect of the period up to and including the date of termination will fall immediately due and payable. This includes sums referred to in paragraph (1) immediately above, and fees and charges for any default or problem. You must pay those sums to us immediately.
5. Our obligations under or in connection with the contract will cease to apply, and we will no longer meet those obligations. This includes any obligation to complete transactions and/or to provide services which are terminated.
6. We do not breach the contract or any other obligation to you, or become liable to you, purely by virtue of terminating the contract or any part of it (provided we do so validly), and the same applies if you terminate validly. We also do not breach the contract or any obligation to you, or become liable to you, by virtue of exercising our remedies (provided we do so properly).

Termination or exercise of our remedies will not affect your or our accrued rights and remedies. Provisions in these terms and conditions which expressly or by implication have effect after termination will continue in full force and effect.

16. OUR REMEDIES We will act reasonably and proportionally when exercising our remedies. We may exercise the remedies set out below. 

*Reliance on your order We are entitled to rely on your order as being complete and accurate. It is your responsibility to ensure that the order is complete and accurate. Whilst we will carry out ID verification and check that your order contains the information we need, we read your order for our own purposes and may not pick up errors or omissions. You cannot rely on us to detect your errors or omissions. If we have to deal with errors or omissions it may be a default or problem.

*Special fees and charges If there is a default or problem we may charge you fees and charges in accordance with our tariff.

*Additional information You must provide additional information if we ask for it and our request is reasonable. If you fail to provide such information when asked it will constitute a material breach by you. It will always be reasonable for us to ask for information relating to the preconditions.

*Your death or incapacity If you die or cease to have mental capacity your personal representatives (following your death) or Deputy of the Court of Protection (in the event of your incapacity) must inform us as soon as possible of their appointment by submitting an order for our trustee service. 

*Suspension, refusal, blocking We have the following rights under the contract if there is a default or problem or a material breach by you, or if any insolvency on your part occurs, or if we have reasonable grounds to suspect any of the foregoing. We may choose to exercise these rights in addition to any right of termination we may have, or as an alternative. We will tell you that we are exercising our rights, and we may do this by email, phone or by formal written notice. Our rights are that we may:

• suspend processing of all or any part of your orders or transactions; and/or
• suspend and/or stop provision of all or any services; and/or
• refuse to receive orders or payments from you and/or
• block your access to our website and/or other facilities.

*Insolvency in relation to you If any insolvency on your part occurs before you become the legal owner of the item(s) (or we have reasonable grounds to believe such insolvency is about to happen) then, without limiting any of our other rights or remedies under the contract or at law: (1) we may take the item(s) back and you must give them back immediately if we ask, and (2) if necessary we may enter any premises which you own or control, to get the item(s). If we take the item(s) back we will either not process the payment from you or will reimburse it to you.

*Indemnity against tax You must indemnify us on request against all or any direct or indirect taxes, duties, levies or similar payable by you in any jurisdiction in relation to any contract, including for supply of goods. This means that if we are asked to make any such payment for you, you must reimburse us.

*Our right to withhold your property We can hold on to any item(s) that belong to you or that you order, if you owe us any payment or other sum. If you ask us for our collection or delivery service we will not be obliged to provide any of those services until you have paid the outstanding sums as well as the price for the order for the service(s).

*Set off We may at any time set off any sum of money you owe to us against any sum of money that we owe to you, whether or not either liability arises under the contract. If we exercise this right validly, it will constitute a default or problem and you will have to pay our tariff. We may only exercise this right if we have asked you in writing for payment at least 5 working days previously and we have not received it. Any exercise of our right of set off will not limit or affect any other rights or remedies we have under the contract or at law.

*Exclusion of certain statutory rights The terms implied into contracts by Sections 13 to 15 (inclusive) of the Sale of Goods Act 1979 and by Sections 3 to 5 (inclusive) of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the contract.

*Unclaimed funds If we are unable to contact you at any time we will try several times, over a reasonable period of time. We may also carry out searches to find alternative ways of contacting you, although we will try to avoid doing this as it will constitute a default or problem. If we are still unable to contact you within a reasonable period of time we may cash in your item(s) and, after settling our fees, charges and costs, pay the remaining sums to a charity of our choice.

17. VAT We will charge and collect from you, and you must pay, value added tax (“VAT”) at the rate applicable to the goods and services under the contract.

18. DATA PROTECTION By submitting an order or offer to us you give us your explicit consent allowing us to use your personal data as described in the privacy statement. We use your personal information as a data controller. The privacy statement is subject to change. The latest version is always available on our website. Your consent applies to the privacy statement as it stands at the date and time when you provide personal data and when we use it.

You agree that we may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.
Your email address is essential in order for us to be able to supply you with important information such as order confirmations and changes to the service, By registering with us you accept that your email address may be used to supply you with such information.

You can withdraw your consent at any time. This will constitute a default or problem because it will make it difficult or impossible for us to perform the contract or do anything else with or for you, and it may constitute a material breach by you.

19. GUARANTEE AND COMPENSATION SCHEMES No guarantee funds or other compensation arrangements apply in relation to any of our goods or services or to any payment or transaction.

20. GENERAL Entire agreement The order as accepted by us, and these terms and conditions, and documents referred to in these terms and conditions, constitute the entire agreement between you and us concerning the contract. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in the agreement. You acknowledge that we have not provided you with any financial, investment or tax advice.
Exclusive status of these terms and conditions These terms and conditions apply to the contract to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing, unless they are written in the order which we accept.
Uncontrollable factors We will not be liable to you as the result of any delay or failure in the performance of our obligations under or in connection with the contract which results from an event or occurrence which is beyond our reasonable control. In such circumstances we may choose to terminate the contract or the affected part(s) of it at any time by giving you written notice. 

We are not obliged to buy metal from you. This is the case even if you bought the goods from us.
Normally we will execute your order within 2 working days of the contract being formed, but we may take as long as we consider reasonable in the circumstances. This will be if there are uncontrollable factors, such as any insolvency, if for any reason there is exceptional demand for any of our goods or services, or we are unable to purchase sufficient goods from our suppliers to fulfil orders.

Authenticity When you buy item(s) from us it is a sale by description. If you wish to challenge the quality and authenticity of any item(s) you must do so by sending us written notice, which we must receive within 10 working days of you receiving the item(s) via our delivery or collection service.

Rights under the contract We may assign the contract, transfer the contract to someone else, make it subject to mortgage or charge, or deal in any way with our rights under it. Your rights under the contract are personal, however you may deal with them in these ways with our written consent.

Username and password Security It is your responsibility to ensure the confidentiality of your account username and password, and to inform us immediately if you have any reason to believe that your password has become known to anyone else. We cannot accept any responsibility for unauthorised use of your account where this is not the case. 

Severance If any provision (or part of it) of the contract is or becomes invalid, illegal or unenforceable, it will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision (or part of it) will be deemed deleted.

Waiver A waiver of any right or remedy under the contract or law is only effective if it is in writing. Any waiver is specific to the time and circumstances in which it is given, and will not set a precedent or reasonable expectation. 

Third parties A person who is not a party to the contract shall not have any rights to enforce its terms or conditions.

Variation Except as set out in these terms and conditions, no variation of the contract, including any additional, supplementary or special terms and conditions, shall be effective unless it is agreed in writing and signed by us.

21. LANGUAGE We communicate in the English language. Our website, other communications with you, and all our dealings with you before the contract, will be conducted in English, and these terms and conditions are available only in English.

22. APPLICABLE LAW The laws which apply to our dealings with you before the contract and to the formation of the contract, and which apply whilst the contract is in force, are the laws of the United Kingdom.

23. DISPUTES If you wish to dispute any matter relating to the contract you may raise the matter in writing addressed to our registered office address or via email for the attention of the Directors. We will respond within 20 working days.

24. JURISDICTION FOR DISPUTES The courts of the United Kingdom shall have exclusive jurisdiction to settle any dispute or claim (whether or not it is contractual) arising out of or in connection with the contractor its subject matter or formation.

Section B – buy goods for delivery, collection or storage

Your attention is particularly drawn to what is said in the clauses marked ‘*’ in Section A and this Section B.

25. HOW YOU BUY GOODS

*Ordering process To buy goods from us, clause 4, above, applies. The order must specify which item(s) you wish to buy. Before we fulfil the order, the preconditions must be met. 

Price The total price of your order may include our charges for providing any other services provided in connection with the order and charges for delivery (if applicable) in addition to the price of the item(s).
*Ownership and our liability Subject to our rights and remedies stated in Section C and Section D, we bear the risk of loss, damage or theft of the item(s) until legal title passes to you.
The time and date when you become the legal owner of the item(s) depends on what item(s) and related services you request from us, and is subject to our rights and remedies under these terms and conditions.

• You buy item(s) and ask for our delivery service Subject to the preconditions, you become the legal owner of those item(s) when we complete our delivery service.

Note: Once ownership of the item(s) has passed to you they are referred to as your goods for the purposes of these terms and conditions.

*Your obligations When you are the legal owner of the item(s) your obligations include paying all relevant taxes, duties and similar in relation to the item(s). Subject to any other relevant provisions of this agreement (e.g. concerning the risks associated with storage – see section D), your risks include the risks of loss, theft or damage of the item(s), and of the item(s) causing loss or damage to you or us, or any other person.
Our obligations Subject the preconditions, above, and to our rights and remedies under these terms and conditions, we will sell the item(s) stated in the order to you.
Completion Our obligations to sell the item(s) are completed when you become the legal owner of the item(s), or when we have been released from our obligations under our collection or delivery services in accordance with these terms and conditions.

Section C – receive goods by delivery

You can receive allocated goods which you buy from us at the same time as choosing a delivery service.

26. HOW YOU ORDER DELIVERY OR COLLECTION SERVICES
*Ordering process To use either of these services, clause 4, above, applies. The order must specify which of the item(s) that you have bought from us (or that we hold in storage for you) you would like to receive, and which of our delivery services you require. Before we will provide the service the preconditions must be met.

Price The total price of your order will include our charges for providing the delivery service.

Our obligations Subject the preconditions and to our rights and remedies under these terms and conditions, we must provide the item(s) stated in the order via the collection or delivery service stated in the order. Normally we will make the item(s) available within 10 working days of your order, and this is what we will aim to do subject to clause 20, above (see “Uncontrollable factors”)

27. DELIVERY TO YOU

*Place and time of delivery The goods will be delivered by our carrier to the delivery address as stated in the order. The liability for any loss is yours where delivery is subject to a postal redirection or to a PO Box or mail box address, or a house of multiple occupation.

We cannot be held responsible for delays in delivery or collection as a result of stock shortages, due to adverse weather, traffic delays, mechanical breakdowns or other circumstances beyond our control. Any dates quoted for delivery are approximate only and the time of delivery will not be of the essence of the contract.

Note: All orders will be deemed delivered when signed for by any person at the delivery address or confirmed as delivered by our couriers. You must satisfy yourself before requesting any delivery that this will be secure as any loss incurred after the delivery is signed for at the address or confirmed as delivered by our couriers will be your liability. This may particularly be a risk for you if you live in a house of multiple occupation or you choose delivery to a work address.
You should not accept or sign for any delivery where the package has been damaged, resealed or tampered with and instruct the courier to return the item to us. We cannot accept any liability for loss once a package has been accepted by any person at the delivery address. 

Delivery in instalments We may deliver the item(s) by instalments. This means that the order will be delivered in two or more separate packages. If we do this, each package will constitute a separate order, under a separate contract. If there is any delay or other problem with delivery of one package you will have rights and remedies under these terms and conditions in relation to that package, not the other packages.

*Investigation of non-delivery We are entitled but not obliged to investigate cases of non-delivery. We will consider investigating particularly if we suspect fraud. We may commission others, including investigators and professional advisers, to assist with any investigation.

*Fraud If you (either alone or with others) are found to have acted fraudulently in relation to non-delivery, we will have no obligation to attempt fresh delivery of replacement item(s). This will apply if you are found to have acted fraudulently by (1) any court or tribunal finding or decision, or (2) reasonable grounds for a suspicion established by any investigation by us or any law enforcer.

*Indemnity against loss You must indemnify us on request against all and any of our costs (including time spent by our staff) and expenses reasonably incurred in exercising our right to investigate non-delivery reported by you. This means that if we ask, you must reimburse us. This indemnity will be disapplied if you or our investigation into non-delivery can demonstrate there was no fraud, and that there are no reasonable grounds to suspect a fraud.

*Your obligation to accept delivery If no one accepts delivery at the delivery address the item(s) will be returned to us if not collected from the local sorting office. Normally we will try to contact you and attempt to re-deliver them. We do not normally treat this as a default or problem unless (for example) it happens repeatedly.

Ultimately, if we are unable to arrange re-delivery, or if re-delivery fails, it will be a default or problem, and at our discretion we may either (1) sell the item(s) and reimburse you for the sale price of the item(s) after deducting our fees, charges and costs, or (2) move the item(s) to storage with one of our subcontractors which will incur our storage and delivery service fees. 

+Exclusion of our liability if you delay or fail to take delivery We will not be liable to you for any delay in delivery of goods to you or for any non-delivery, if it is caused by: (1) you being unavailable, (2) your instructions (or lack of instructions) relevant for delivery, or (3) by a person or factor that is outside the control of us or our carrier (e.g. traffic or emergency) or that is within your control.

+Liability for delivery factors outside your control Failed delivery is deemed to be always in your reasonable control unless it is demonstrably caused by us or our carrier and not at all by you. 

*Limitation of our liability for our failure to deliver Subject as marked ‘+’ above, and to these terms and conditions, if a case of failed delivery is demonstrably caused by us or our carrier and not at all by you or a person or factor that is within your control, our liability shall be limited as follows (whichever applies):

• If we or our carrier still hold the item(s): to the cost (if any) of re-delivery.
• If we or our carrier do not hold the item(s): to the price (as stated in the accepted order) of the item(s) contained in the package that was not delivered, and the cost of our delivery service for that package.

We will be liable for failed delivery of a package containing the item(s) if there is no fraud or error on your part and, for example, we confirm the package was never sent, or our carrier confirms that the package was lost by the carrier, or stolen from it. 

Note: It will be at our discretion as to whether we meet liability for our failure to deliver by replacing the item(s) or refunding to you the original price stated in the accepted order. 
Delivery tracking Please read clause 18, above. Our Privacy Statement applies when you use our delivery service.

Completion Our delivery service is complete when we have completed our delivery obligations under these terms and conditions, or when we have been released from those obligations in accordance with these terms and conditions.

 

Section D – Special Offer or Promotion

The details of any special offer/promotion will be published on our website.

Excluded from participation in any special offer/promotion are staff and relatives of The Oxford Mint Limited (including its associated companies) and cohabiting partners or family of the aforementioned employees. As well as any participants/suppliers in respect of the particular special offer/promotion (including advertising agencies, advertisers, sponsors or suppliers).

All participants in any special offer/promotion are obliged to provide accurate, current and complete information when participating in the special offer/competition. As a result of you participating in a special offer or promotion we may request proof of identification and residence information.

We are entitled to, at our discretion and without notice, change or modify any special offer or promotion we offer.

All members participating in the special offer/promotion must live in the United Kingdom and each special offer/promotion is limited to one person per household unless otherwise stated.

If you fail to claim any product or service on special offer within a reasonable time frame you will lose your right to claim the product or service which is on special offer/promotion.

The special offer/promotion is not transferable, exchangeable or payable in cash or other products or services.

Any person participating in an offer/promotion must not spam or use unsolicited email.

We have the right to disqualify participants from any offer/promotion at any time and without giving prior notice.

Privacy notice

This Privacy Notice applies to all information we collect, use and process about you as a customer in relation to the products and services you receive from us. The Oxford Mint Limited is a data controller in respect of personal information that we process in connection with our business. In this notice, references to “we”, “us”, “our” or “OM” are references to The Oxford Mint Limited.

We respect your right to privacy, and we are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after your personal information is very important to us and we understand that the protection of your personal information is important to you too. We want you to be confident that your personal data is kept safely and securely, and to understand how we use it to offer you a better experience. This Privacy Notice sets out how we use and protect any information that you give us when you either use our website, call us or visit us.

We may ask you to provide certain information by which you can be identified, when we do this you can be assured that it will only be used in accordance with this Privacy Notice. All information provided by you will be stored securely and processed strictly in accordance with the General Data Protection Regulation and Data Protection Act 2018.

We may change this policy from time to time by updating the information contained herein, you will be notified of any changes as the current version will be dated at the top of the page. We encourage you to check this page regularly to ensure that you understand and are happy with any changes made since your last visit.

WHAT INFORMATION WE COLLECT AND HOW WE OBTAIN IT

When we enter into a relationship with you as a customer, there are various types of information we may collect over the duration of that relationship. We may collect information when you use our website.

We will limit the collection and processing of your information to only that which is necessary to achieve one or more legitimate purposes as identified in this notice.

Information collected and retained by us may include:

• Your name, date of birth and contact information including postal address, email address and telephone number.
• Your IP address.
• Details of any purchase orders you place with us, even if not completed, as well as delivery details.
• Details you provide when contacting us with enquiries.
• Information on how you use the site through the use of cookies and page tagging techniques to help us make improvements.
• ID verification details and proof of source of funds obtained as part of our KYC process.
• Personal Information provided by you in order for us to conduct appropriate anti-fraud or anti-money laundering checks. Personal Information that you provide may be disclosed to partners we use for ID and verification purposes, credit reference or fraud prevention agencies which may keep a record of that information. You can rest assured that this is done only to confirm your identity, no credit checks are performed and your credit rating will be unaffected.

 

 

WHAT WE DO WITH THE INFORMATION WE GATHER

We will only use and share your information where it is necessary for us to carry out our lawful business activities. This includes using your data internally to understand your needs and provide you with a better service. Your data may be used for reasons amounting to contractual or legal obligations, or for other reasons which are in the legitimate interests of our business. In practical terms this means we may use your data for the following purposes:

• To allow us to process your purchase orders. If you do not agree to us processing your data for this reason we are unlikely to be able to provide you with any goods or services.
• To confirm and verify your identity and/or the source of the funds you are using for your purchase in line with our KYC obligations.
• To enable us to provide ongoing customer service to you such as contacting you to discuss orders, delivery queries, resolving other queries and discrepancies or administering changes to your account.
• To communicate with you about your account or the products you have received, to request feedback on our service, or to send promotional communications about other information, offers or products which we think you may find useful.
• For internal record keeping and maintenance, or for other regulatory or accounting purposes.
• For improvements to the products and services we provide to you.
• For targeted marketing and re-marketing. We do this to provide you with personalised and relevant content which may include things like personalised and triggered emails, such as cart abandonment and purchase confirmation.

We may also disclose your personal information to third parties in certain circumstances, including:

• Where we use authorised subcontractors or service providers to perform certain services on our behalf, we may need to share limited information in order that they can perform their services. In these circumstances we will restrict any information that is shared and ensure that they do not share or use this information for any other purpose. Examples of the types of partners we may share your information with include identification and verification services, courier/delivery services, and storage/vault providers.
• Where we have a legal obligation or in order to prevent or detect criminal activity we may share details with regulators, law enforcement, private investigators, tax authorities or other government agencies. This includes situations where we may be obligated to report suspicious activity, and to comply with production or court orders.

HOW LONG WE KEEP YOUR INFORMATION

By providing you with products or services we create records that contain your personal data. This information can be held on a variety of media (physical or electronic) and formats.

We manage our records to help us to serve our customers well and to comply with legal and regulatory requirements. Records help us demonstrate that we are meeting our responsibilities and to keep as evidence of our business activities.

Retention periods for records are determined based on the type of record, the nature of the activity, product or service, the country in which the transaction is taking place and the applicable local legal or regulatory requirements. We normally keep customer records for up to six years after your relationship with us ends (i.e., after you close your account). Certain records may have longer or shorter retention periods depending on the nature of the information. Retention periods may be changed from time to time based on business or legal and regulatory requirements.

We may occasionally retain your information for longer periods, particularly where we need to withhold destruction or disposal based on an order from the courts or an investigation by law enforcement agencies or regulators.

YOUR DATA PROTECTION RIGHTS

We need your data to provide you with the correct products and services, but you have clear rights over what we do with that information. Your rights in respect of the way we handle your data include:

• Access: You may request a copy of your personal data (known as a Data Subject Access Request or ‘DSAR’).
• Rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you believe is incomplete.
• Erasure : You have the right to ask us to erase your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal information, for example if you feel any of the information we hold is inaccurate or that we no longer need to process it.
• Marketing: You have the right to object at any time to processing of your personal information for direct marketing purposes.
• Complaints: You have the right to make a complaint to us about how we’ve used your personal data. You may also make a complaint to the Information Commissioners office (ICO) if you’re unhappy with the way we have handled your data. The ICO can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113

 

 

 

SECURITY

We are committed to ensuring that your information is secure with us. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.

KEEPING IN TOUCH WITH YOU

We want to keep you up to date with information about market news and price alerts, stock notifications, and improvements to our website.

We will never sell or share your information with third-party companies to enable them to market to you.

OPT-OUT CHOICES

Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web you may visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here .

Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings .

WHAT WE USE COOKIES FOR

• They enable you to transact, while other non-essential cookies enable us to give you an enhanced and personalised web experience and determine relevant products to show you.
• To personalise and improve your customer experience while using our website.
• To recognise the device that you are using.
• To store the content of your online shopping bag while you browse the site and to complete an order.
• To record the areas of the Site that you have visited, products you have viewed, time spent browsing, and the products you purchased. We use this information to help make the website more user-friendly, develop our website design and to continuously improve the quality of the service we provide.
• For re-marketing purposes to determine relevant related products to show you when you’re browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.

ARE COOKIES SAFE?

Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this Privacy Notice. You should exercise caution and look at the Privacy Notice applicable to the website in question.